Privacy Policy

Scope of This Notice

This notice covers information handled through this site and through the requests submitted on it. It applies to visitors who browse the pages and to anyone who creates an account, sends a message, or asks for guidance about Medicare coverage.

Information Collected

Only information that is needed to answer a request is collected. That falls into a few groups.

• Contact details such as name, email address, postal address, and phone number
• Details supplied voluntarily to make guidance accurate, such as date of birth, current coverage, prescriptions, or preferred providers
• Account details, where an account has been created, including a password stored in protected form
• Technical details produced automatically by a browser, such as device type, approximate location, and pages viewed

How Information Is Collected

Most information arrives directly from the visitor through a form or a message. Technical details are gathered by the site itself as pages load. Nothing is bought from data brokers and nothing is gathered from sources a visitor has not chosen to use.

Why Information Is Used

Information is used to respond to the request that prompted it and to keep the site working properly.

• Preparing and sending the guidance or comparison that was asked for
• Confirming eligibility windows and matching medicines and providers against plan details
• Sending service messages such as confirmations, reminders, and updates
• Sending marketing messages only where that separate permission has been given
• Maintaining records required by insurers or by applicable regulation

When Information Is Shared

Personal information is shared only where sharing is necessary to complete what a visitor has asked for, or where the law requires it.

• With an insurer or plan administrator when a quote or an enrollment has been requested
• With service providers who host the site or deliver email and text messages on its behalf
• Where a court order, a regulator, or another legal obligation requires disclosure
• Never with advertising networks or list brokers for their own marketing use

Text Messages

Text messages are sent only to numbers whose owner has ticked the relevant consent box. Consent to marketing messages is separate from consent to service messages, and neither is required in order to receive guidance. Replying STOP ends messages and replying HELP requests assistance. Carrier message and data rates may apply, and frequency varies. Mobile numbers and consent records collected here are not shared with third parties for their own marketing.

Cookies and Site Data

This site uses a small number of cookies and similar files so pages load correctly and so basic traffic patterns can be understood. Browsers can be set to refuse cookies or to warn before storing them, though some parts of the site may then behave differently.

How Long Information Is Kept

Records are kept only as long as there is a reason to keep them, such as an open request, an active account, or a retention period set by insurers or regulation. Once that reason ends, information is deleted or reduced to a form that no longer identifies anyone.

Security

Reasonable administrative and technical measures protect the information held here, including restricted access and encrypted transmission of submitted forms. No method of storage or transmission over the internet can be guaranteed completely secure, so submissions are made with that understanding.

Choices and Rights

A visitor keeps control over the information supplied and may exercise these choices at any time using the contact details below.

• Ask what personal information is held and request a copy of it
• Ask for a correction where a detail is wrong or out of date
• Ask for deletion, subject to records that must be retained by law
• Withdraw consent to marketing messages without affecting service messages
• Unsubscribe from email using the link included in every marketing email

Privacy of Minors

This site is meant for adults and is not directed at children. Information is not knowingly collected from anyone under the age of eighteen. If such information is discovered, it is removed promptly.

Changes to This Notice

This notice may be updated as services or legal requirements change. The date at the top shows when the current version took effect, and continued use of the site after a change indicates acceptance of the updated notice.

Contact

Privacy questions and requests can be sent using the details published on this site.